the institute of culinary education

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IT Support

To submit a ticket, click here and log on to your account.

Hours of Operation:
Monday-Friday 8am-6pm
Critical issues will be addressed if tickets are opened during non-business hours.

Emergency Contact Information:
212-847-0777 or x777 internally

How to submit an IT ticket
How to check on your ticket status
How to access webmail

Campus Management Support

Please contact the ICE IT Help Desk for your username and password.

Phone System Support

For Vuesion software setup related issues on your desktop please submit a trouble ticket by clicking here.

For new phone setup, Vuesion login setup or changes, extension changes, phone hardware problems, or any other phone system related issues contact IT at x777.

Vuesion self help docs
Changing Vuesion Views
Vuesion Voicemail Quick Reference Guide
Vuesion Call Center Client Guide

Application Support

Install this application to allow an IT Support Professional connect to your computer for remote troubleshooting and assistance. Follow the prompts when installing and leave the default selections.

Use this tool to obtain information about your computer to provide to your IT Support Professional. Click "Run" twice when prompted.

Click here for the Fax Finder client.
Server IP address:
user name: admin password: admin

Congratulations to Gene Rogers, our Employee of the Month – August 2015.
Click here to read more.

Send your Employee of the Month nominations to HR for consideration.
Marketing Resources

ICE Creative Director, Michael Laiskonis, wins IACP "Culinary Professional of the Year"

Spring 2014 Awards Season Honors ICE Alumni & Chefs

ICE Director of Culinary Development, James Briscione, Featured on CBS

ICE Career Programs Featured on Eater

Chef-Instructor Mamie Nashide Featured in Village Voice article about ICE's Japanese Noodle Class.

ICE & Director of Culinary Development, James Briscione, at Taste of the NFL, Were Featured in People

ICE Instructor Jenny McCoy Featured in DNA Info

ICE & USHG's New Wine Program Featured in Village Voice

ICE Chef Instructor Chad Pagano Featured in Daily News

ICE Chef Instructor Mike Schwartz Featured in Epoch Times

ICE's Upcoming Move Announced on Grubstreet

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